Shipping policy

Shipping processing times
Orders are processed within 7 business days (excluding weekends and public holidays). We ship as many orders as possible at once to provide our customers with low shipping costs.

Pre-orders and mixed orders
For pre-orders, the approximate delivery time is always stated in the product description. By default, orders containing pre-ordered items are processed and shipped all at once when the pre-ordered items are ready to ship. Please keep this in mind when placing a larger order.

Shipping method and delivery time
Austria
1-5 business days
Standard/Tracking: €1.90 to €5.80

Europe
1-3 weeks
Standard: €2.80 to €8.70
Tracking: €9.90 to €12.70

Rest of the world
2-6 weeks
Standard: €3.50 to €13.40
Tracking: €13.90 to €17.40

Please keep in mind that these are estimates, depending on your location and circumstances, delivery time can be longer.

Costs
Shipping costs will be calculated at checkout, once a delivery address is provided.

Shipping Restrictions
We do not ship to the UK. Please contact us in this case at store@neophobica.com

Order tracking
If tracking was selected during checkout, you will receive an email with a tracking number once your order has been shipped. You can track your order on the shipping service provider's website.
If you have not received a tracking number for your order, even though you selected tracking during checkout, contact us at store@neophobica.com with your order number and we will figure it out.

Damaged or lost items
If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, including a refund or replacement.
Please understand that I do not offer free reshipping of your order and cannot be held responsible if your order was shipped using standard shipping without a tracking number.
For international orders we highly advise to opt for tracked shipping.

Customs and import taxes
The buyer is responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs.